Terms & Condition
Terms & Conditions
The Cocoon | Aparnaa Jadhav
Website: https://www.aparnaajadhav.com
Effective Date: 4 November 2026
1. Introduction
Welcome to The Cocoon, a relationship resilience coaching, emotional wellbeing education and personal development business founded by Aparnaa Jadhav.
These Terms & Conditions govern your access to and use of our website, online learning platform, digital products, educational resources, private coaching sessions, guided programmes, workshops and related services.
By purchasing a product, booking a service, registering for a programme or expressly accepting these Terms, you agree to the applicable Terms & Conditions, Privacy Policy, Refund, Cancellation & Return Policy, and product-specific conditions disclosed before purchase.
If you do not agree with the applicable terms, please do not purchase or use the relevant services.
2. About The Cocoon
The Cocoon primarily supports women navigating relationship challenges, separation, divorce and personal transitions.
Our products and services may include:
- Private one-to-one coaching sessions.
- Decision Clarity Sessions.
- Prepaid multi-session coaching packages.
- Self-paced programmes, including Still Me.
- Guided programmes, including Still Me PLUS.
- Digital guides, workbooks and educational resources, including Before You File.
- Online group sessions, workshops and other personal development resources.
- Physical books where available for purchase.
The inclusions, prices, access durations and delivery methods applicable to each offering are described on its product or booking page.
3. Nature of Coaching and Educational Services
The Cocoon provides relationship resilience coaching, emotional wellbeing education, personal development guidance and practical learning resources.
Our services are not substitutes for professional medical treatment, psychological or psychiatric care, legal advice, regulated financial advice or emergency support.
We do not diagnose or treat medical or mental health conditions, prescribe medication, represent clients in legal proceedings or guarantee any particular personal, relationship, legal or financial outcome.
Customers should obtain advice from appropriately qualified professionals whenever their circumstances require it.
In an immediate emergency or situation involving danger, customers should contact appropriate emergency services or qualified professionals.
4. Eligibility and Account Registration
Our adult-focused coaching services and programmes are intended for individuals aged 18 years or above unless otherwise stated.
Customers must provide accurate information when registering, purchasing products or booking appointments.
Purchased accounts, programmes and access credentials are intended for the registered user and must not be shared, transferred or resold without written authorisation.
Customers are responsible for maintaining the confidentiality of their account credentials.
5. Product Information and Availability
We aim to describe our products and services accurately, including their intended outcomes, content, duration, delivery arrangements and limitations.
Product availability, programme structure and service inclusions may change over time.
Any material changes affecting existing paid entitlements will be handled consistently with the conditions accepted at purchase and applicable law.
Purchases do not automatically include access to future products, additional coaching sessions, private support or other services unless expressly stated.
6. Pricing, Taxes and Payment
Prices are displayed in Indian Rupees (INR) unless otherwise specified.
Applicable taxes and charges are disclosed before payment confirmation. Where a price is expressly described as GST-inclusive, the applicable GST is included in that amount.
Payments may be processed through authorised payment service providers, including Zoho Payments, Razorpay or other gateways available at checkout.
A purchase is confirmed following successful payment verification and acceptance of the order or booking.
A pending or failed payment does not automatically create an entitlement to the purchased product or service.
For payment problems, duplicate charges or missing order confirmations, customers may contact sales@aparnaajadhav.com.
7. Digital Products and Learning Platform
Digital products are delivered electronically through our website, customer learning platform, email or another delivery method communicated at purchase.
Initial access is normally provided within 24 hours after successful payment verification, unless the relevant offer specifies another timeframe.
Some digital products are provided with lifetime access. Others have defined access periods, as stated in their offer descriptions.
Lifetime access refers to continued access to the purchased content while the relevant product and service are maintained, subject to applicable law and reasonable technical changes. It does not include unlimited live support, coaching or future products unless expressly stated.
Digital products and programme access are for the purchaser’s personal use only.
Unauthorised sharing, redistribution, copying or resale is prohibited, except where permitted by law.
8. Digital Product Refunds
Due to the digital nature of our products and the possibility of accessing, viewing or downloading the content after purchase, all purchases of digital guides, e-books, workbooks, audio resources, self-paced courses and guided digital programmes are final for change-of-mind purposes.
We do not offer voluntary cancellations or change-of-mind refunds after purchase, even where the customer has not yet accessed or downloaded the content.
This policy applies to Before You File, Still Me, Still Me PLUS and other digital educational products and programmes.
However, customers retain all rights and remedies available under applicable Indian law, including remedies for non-delivery, material defects, misrepresentation or failure to provide purchased services.
The detailed policy is available on our Refund, Cancellation & Return Policy page.
9. Private Coaching Sessions
Private coaching appointments are delivered online, generally through the meeting platform communicated in the booking confirmation.
Appointments are subject to availability and successful payment.
Our standard booking conditions for eligible individual sessions are:
- Cancellation: Full refund when requested at least 48 hours before the scheduled appointment.
- Rescheduling: Permitted with at least 24 hours’ notice, subject to appointment availability.
- Late arrival: A 15-minute grace period applies.
- No-show: An unattended appointment may be treated as forfeited after the grace period, subject to applicable law and exceptional circumstances.
- Emergencies: Genuine emergencies may be considered individually.
Where the relevant service has additional terms, those terms will be disclosed before purchase.
10. Private Coaching Packages
Prepaid coaching packages include the number and duration of sessions described in the offer.
The current Private Ongoing Support package includes six 60-minute sessions.
The package is valid for eight weeks from the first completed session.
A full refund is available when cancellation of the package is requested at least 48 hours before the first scheduled session.
Once the first session has been completed, the package is generally non-refundable for change-of-mind cancellations or unused sessions, subject to applicable law and any approved exceptions.
Sessions may be rescheduled according to the applicable advance-notice requirements, subject to available appointments and package validity.
Unused sessions do not automatically extend the validity period.
11. Coaching Package Upgrades
Customers who purchase an eligible Private 1:1 Session may upgrade to the six-session coaching package within seven days of the original session, subject to the applicable offer conditions.
The original session fee is credited towards the package price.
The original completed session becomes Session 1 of the six-session package.
The package validity period is calculated from the date of that original completed session.
12. Guided Programmes and Community Participation
Guided programmes may include digital resources, scheduled online meetings, moderated community discussions, educational exercises and time-limited support.
The duration, inclusions, response arrangements and access restrictions are described in the relevant programme offer.
Still Me PLUS is a 30-day guided programme and is subject to its published programme terms.
Group participation does not entitle customers to unlimited individual coaching or emergency assistance.
Participants must communicate respectfully, maintain appropriate boundaries and avoid sharing other participants’ private information, messages or recordings without permission.
The Cocoon may moderate participation or restrict access where reasonably necessary for privacy, safety or lawful operation of the programme.
Although reasonable community safeguards may be applied, confidentiality cannot be guaranteed in communications involving other participants.
13. Confidentiality and Personal Information
The Cocoon recognises that clients may share personal and emotionally sensitive information.
Personal information is collected, used and protected according to our Privacy Policy and applicable law.
Confidential coaching intake responses and private session records are intended to be accessible only to authorised persons with a legitimate operational need.
Personal client information will not be intentionally disclosed for marketing or public testimonials without appropriate permission.
Confidentiality is subject to applicable legal obligations and other lawful disclosure requirements.
14. Session Recordings
Private coaching sessions may be recorded only under the applicable recording disclosures and consent arrangements.
Customers will be informed of recording arrangements before recording begins, where required.
Unauthorised recording, publication or distribution of coaching sessions or group discussions is prohibited, subject to applicable law.
Access to authorised recordings is restricted and governed by our Privacy Policy.
15. Intellectual Property
The Cocoon and its licensors retain applicable intellectual property rights in our educational materials, videos, audio recordings, exercises, workbooks, frameworks, designs, branding and programme content.
A purchase grants a limited, personal, non-exclusive and non-transferable right to access and use the purchased material for its intended purpose.
Customers may not reproduce, distribute, resell, commercially exploit or publicly upload protected content without appropriate authorisation, except as permitted by law.
16. Customer Responsibilities
Customers agree to:
- Provide accurate registration and payment details.
- Respect other participants’ privacy.
- Attend booked sessions punctually.
- Use purchased resources lawfully.
- Refrain from harassment, threats, impersonation and unauthorised access-sharing.
- Obtain independent professional advice where needed.
The Cocoon may take proportionate action in response to misuse or conduct that threatens the safety, privacy or integrity of its services, subject to applicable law.
17. Results and Personal Responsibility
Coaching and educational programmes support reflection, learning, emotional resilience and personal development.
Individual experiences and outcomes vary.
We do not guarantee reconciliation, separation, divorce outcomes, emotional recovery, financial results or any other specific personal transformation.
Customers remain responsible for their own decisions and actions.
Testimonials reflect individual experiences and do not guarantee comparable results.
18. Technical Availability and Third-Party Providers
We aim to maintain reliable access to our website, learning platform and online services.
Temporary interruptions may occur because of maintenance, internet connectivity, hosting problems, payment systems or other technical circumstances.
We may use third-party providers for payment processing, customer management, learning-platform delivery, communications and online meetings.
Where a technical failure materially affects a paid entitlement, we will investigate and provide an appropriate remedy under the purchase terms and applicable law.
19. Physical Products
Where physical books are sold, the applicable product details, delivery estimates, shipping charges and geographical restrictions will be disclosed at purchase.
Physical product returns, damaged deliveries and incorrect orders are covered by our Refund, Cancellation & Return Policy.
Delivery arrangements are further explained in our Delivery, Shipping & Fulfilment Policy.
20. Limitation of Liability
To the extent permitted by applicable law, The Cocoon is not responsible for losses arising solely from customers’ independent decisions or circumstances beyond our reasonable control.
Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer-protection rights.
21. Changes to Terms
We may update these Terms & Conditions to reflect changes in our services, technology, operations or applicable law.
The current version will be published on our website with an updated effective date.
Changes will not retrospectively remove rights already accrued under completed purchases.
22. Governing Law and Disputes
These Terms & Conditions are governed by applicable Indian law.
Customers are encouraged to contact The Cocoon first to resolve complaints fairly.
Subject to applicable statutory and consumer-protection jurisdiction requirements, disputes may be brought before competent courts or authorities in Mumbai, Maharashtra, India.
Nothing in these terms limits a customer’s right to approach an appropriate consumer forum or statutory authority.
23. Contact and Grievance Redressal
The Cocoon
Founded by Aparnaa Jadhav
Website: https://www.aparnaajadhav.com
Customer Support: support@aparnaajadhav.com
Billing: sales@aparnaajadhav.com
Address: Talmaki Wadi CHSL, Tardeo, Mumbai – 400007, Maharashtra, India
Grievance Officer: Aparnaa Jadhav
Grievance Contact: contact@aparnaajadhav.com
Complaints may be submitted using the subject line “Formal Grievance”.
Where the applicable e-commerce rules require it, consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.
Additional statutory business and contact details will be displayed where required by law.
Last Updated: 4 November 2026