Shipping & Handling
Delivery, Shipping & Fulfilment Policy
The Cocoon | Aparnaa Jadhav
Website: https://www.aparnaajadhav.com
Effective Date: 4 November 2026
1. Introduction
The Cocoon offers digital educational resources, online coaching services, guided programmes and selected physical books.
Because these products and services are delivered in different ways, this policy explains how customers receive their purchases and what to do if delivery or access is delayed.
The delivery terms applicable to a particular purchase will be stated on the relevant product page or at checkout.
2. Digital Products
Digital products may include:
- E-books and digital guides.
- Before You File guides and bundles.
- Downloadable workbooks and worksheets.
- Audio resources and educational tools.
- Self-paced programmes, including Still Me.
- Other digital learning resources.
These products are delivered electronically rather than through physical shipping.
Following successful payment verification, customers ordinarily receive access within 24 hours, unless a different timeframe is communicated at purchase.
Delivery may occur through a secure customer dashboard, online learning platform, email or another designated digital delivery method.
3. Digital Learning Platform
Customers purchasing supported digital products may be required to create an account or sign in to The Cocoon’s learning platform.
Purchased products will be made available according to the relevant access terms.
Some products include lifetime access, while others have defined access periods.
The specific duration and included benefits will be disclosed at purchase.
Customers are responsible for using accurate registration information and safeguarding their login credentials.
4. Guided Programmes
Guided programmes, including Still Me PLUS, may combine digital resources with scheduled live sessions, group participation and time-limited support.
Initial programme access and onboarding are ordinarily provided within 24 hours of verified payment, unless otherwise specified.
The complete programme is delivered over the duration described in its offer.
For example, a 30-day guided programme is not considered fully completed within the initial digital-access period.
Live-session dates, support arrangements and other programme details will be provided through the relevant customer communication channels.
5. Private Coaching Sessions
Private coaching services are delivered online.
Following successful payment and booking confirmation, customers receive the relevant appointment details and meeting instructions.
The coaching service itself is delivered at the scheduled appointment time, not necessarily within 24 hours of payment.
Customers are responsible for attending at the confirmed time and ensuring that they have suitable internet connectivity and a working device.
Rescheduling and cancellation arrangements are governed by our Refund, Cancellation & Return Policy and the applicable booking conditions.
6. Prepaid Coaching Packages
Customers purchasing multi-session coaching packages receive their package entitlement after successful payment confirmation.
Individual sessions are delivered according to the booking schedule and the package validity conditions.
The current six-session coaching package is valid for eight weeks from the first completed session.
Customers should schedule their appointments within the applicable validity period.
7. Physical Books
Where physical books are available for direct purchase through The Cocoon website, orders are dispatched through an appropriate delivery provider.
The estimated processing and dispatch timeframe will be communicated on the relevant product page or at checkout.
Estimated delivery time depends on the destination, courier availability and other relevant circumstances.
Any applicable shipping charges will be disclosed before the customer completes payment.
Once an order has been dispatched, tracking information will be provided where available.
Customers should ensure their delivery address and contact details are accurate.
8. Shipping Availability
Physical shipping is available only to locations supported for the particular product and checkout arrangement.
Domestic or international shipping availability must be confirmed on the relevant purchase page.
Digital products and online coaching do not require a physical shipping address unless one is necessary for another legitimate billing or regulatory purpose.
9. Delivery Delays
We aim to fulfil purchases within the stated delivery period.
However, delays may occur because of payment verification, courier disruption, technical issues, incomplete customer information or circumstances beyond our reasonable control.
Where a delay materially affects a paid purchase, customers may contact us for assistance.
If delivery cannot be completed, we will review an appropriate remedy consistent with the purchase terms and applicable law.
10. Incorrect Shipping Information
Customers must provide accurate delivery details for physical orders.
If incorrect information is supplied, customers should contact us promptly.
Where an order has not yet been dispatched, we will attempt to update the delivery details.
Changes after dispatch may depend on the courier’s capabilities.
Responsibility for costs or delays resulting from incorrect details will be assessed fairly and consistently with applicable law.
11. Damaged, Defective or Incorrect Physical Deliveries
If a physical book is received damaged, defective or incorrect, customers should notify support@aparnaajadhav.com as soon as reasonably possible.
We request notification within 48 hours of delivery wherever practical, together with the order number and relevant photographs.
This reporting request does not restrict mandatory consumer rights.
Valid claims will be resolved according to our Refund, Cancellation & Return Policy and applicable law.
12. Digital Access Problems
If a purchased digital product does not appear in the customer dashboard, an access link fails or login difficulties prevent access, customers should contact:
Please provide the registered purchase email address, product name, order reference and a brief description of the problem.
Customers should not share passwords, OTPs or payment-card security credentials.
We will investigate the issue and attempt to restore access or provide an appropriate remedy.
13. Order and Booking Communications
Customers may receive relevant transactional communications, including:
- Order confirmations.
- Payment receipts or invoices.
- Digital access instructions.
- Coaching appointment confirmations.
- Rescheduling and cancellation notifications.
- Programme onboarding information.
- Physical shipping updates where applicable.
The channels used may include email, customer dashboards and other authorised communication methods.
These communications are necessary for fulfilling or administering the purchase and are distinct from optional promotional marketing.
14. Refunds and Cancellations
This policy concerns the delivery and fulfilment of purchased products and services.
Eligibility for refunds, cancellations, returns and rescheduling is governed by our separate Refund, Cancellation & Return Policy.
Digital purchases are generally final for voluntary change-of-mind cancellations, subject to applicable statutory consumer rights.
Coaching services follow their published cancellation and rescheduling conditions.
15. Contact Information
For digital delivery, coaching access, physical shipments and technical assistance:
The Cocoon
Customer Support: support@aparnaajadhav.com
Billing Enquiries: sales@aparnaajadhav.com
Website: https://www.aparnaajadhav.com
Address: Talmaki Wadi CHSL, Tardeo, Mumbai – 400007, Maharashtra, India
Last Updated: 4 November 2026