Return/Exchange

Refund, Cancellation & Return Policy

The Cocoon | Aparnaa Jadhav

Effective Date: 4 November 2026

1. Purpose

At The Cocoon, we believe customers should understand the terms of their purchase before making payment.

This policy explains refunds, cancellations, rescheduling, returns and exchanges for our digital products, guided programmes, coaching services and physical books.

Different terms apply depending on the product or service purchased.

Nothing in this policy limits rights or remedies available under applicable Indian consumer-protection law.

2. Digital Products — No Change-of-Mind Refunds

All purchases of digital products are final for change-of-mind purposes.

This includes:

Before You File guides and bundles.
Digital e-books and downloadable guides.
Workbooks, worksheets, audio resources and digital tools.
Self-paced programmes, including Still Me.
Guided digital programmes, including Still Me PLUS.
Other paid digital educational resources.

Due to the nature of digital content and the ability to access, view or download purchased materials, we do not offer voluntary refunds or cancellations after purchase.

This applies even if the customer has not yet downloaded, accessed or completed the purchased content.

We do not offer refunds solely because a customer changes their mind, no longer wishes to participate or does not complete the programme.

However, statutory rights remain unaffected.

3. Exceptions for Digital Delivery Problems

If a digital purchase is not delivered, the wrong product is supplied, access is materially defective, or a purchased service is not provided as represented, the customer may contact support@aparnaajadhav.com.

We will investigate and attempt to resolve the issue through restoration of access, correction of the product or another appropriate remedy.

Where applicable law requires a refund or other remedy, that remedy will be provided.

Technical access difficulties should be reported with the relevant order information.

4. Still Me PLUS and Other Guided Digital Programmes

Still Me PLUS is a 30-day guided programme combining digital content and defined support features.

Purchases are final for voluntary change-of-mind cancellations.

There is no separate seven-day money-back guarantee or voluntary trial period.

Customers should review the programme duration, inclusions, support arrangements and access conditions before purchase.

If The Cocoon fails to deliver a material component of the purchased programme, the customer may request an appropriate remedy.

No provision in this section excludes mandatory consumer rights.

5. Private 1:1 Coaching and Decision Clarity Sessions

The following conditions apply to eligible individual coaching appointments.

Cancellations at Least 48 Hours in Advance

A full refund is available where the customer requests cancellation at least 48 hours before the scheduled session.

Rescheduling at Least 24 Hours in Advance

Customers may reschedule appointments with at least 24 hours’ notice, subject to appointment availability.

There is no fixed numerical limit on advance rescheduling requests, provided the applicable booking conditions are met.

Cancellations Less Than 48 Hours in Advance

Cancellations requested less than 48 hours before the appointment are not ordinarily eligible for the standard full refund.

Any exception or alternative arrangement will be considered individually, subject to applicable law.

Late Arrivals and No-Shows

A 15-minute grace period applies.

Where a customer does not attend within that period and no alternative arrangement has been approved, the appointment may be treated as forfeited.

A forfeited appointment does not automatically qualify for a refund or replacement session.

Emergencies

Genuine emergencies, including urgent medical, family or personal safety circumstances, may be considered individually.

Such discretionary consideration does not affect statutory rights.

6. Six-Session Private Coaching Packages

The Private Ongoing Support package contains six 60-minute coaching sessions.

Cancellation Before the First Session

A customer may cancel the package and receive a full refund if the cancellation request is made at least 48 hours before the first scheduled session.

Cancellation After Coaching Begins

Once the first session has been completed, the package is generally non-refundable for change-of-mind cancellations.

Unused sessions do not automatically qualify for refunds.

Mandatory consumer rights and cases where The Cocoon fails to provide agreed services remain unaffected.

Package Validity

The six-session package is valid for eight weeks from the first completed session.

Sessions must ordinarily be used within that validity period.

Rescheduling

Sessions may be rescheduled with at least 24 hours’ notice, subject to available appointments and the remaining package validity.

Rescheduling does not automatically extend the package expiry date.

No-Shows

The standard 15-minute grace period applies to package sessions.

A session forfeited because of a no-show may count towards the six purchased sessions, subject to the applicable booking terms and statutory rights.

Exceptional Circumstances

Genuine emergencies and exceptional circumstances may be reviewed individually.

7. Upgrade from an Individual Coaching Session

Eligible customers may upgrade from a Private 1:1 Session to the six-session package within seven days of their original session.

The amount paid for the original session is credited towards the package price.

The original session becomes Session 1 of the package.

The eight-week validity period begins from that first completed session.

The upgrade does not create entitlement to additional sessions beyond the package’s stated inclusions.

The upgraded package follows the applicable package cancellation and refund conditions.

8. Cancellation by The Cocoon

If The Cocoon cancels a scheduled coaching appointment, the customer will be offered a suitable alternative appointment or an appropriate refund.

If we are unable to deliver a material part of a purchased service or programme, we will provide an appropriate remedy in accordance with applicable law.

Customers will not be required to accept an alternative arrangement where doing so would remove a statutory entitlement.

9. Physical Books — Returns and Exchanges

Physical books purchased directly from The Cocoon are subject to the following conditions.

Damaged, Defective or Incorrect Deliveries

If a physical book arrives damaged, defective or incorrect, customers should contact support@aparnaajadhav.com as soon as reasonably possible.

We request notification within 48 hours of delivery wherever practical, together with the order number and photographs showing the issue.

This reporting request does not remove any rights available under applicable law.

Where a claim is valid, we will offer an appropriate replacement, refund or other lawful remedy.

Change-of-Mind Returns

Correctly supplied physical books are ordinarily not eligible for change-of-mind returns or exchanges unless the relevant product page expressly provides otherwise.

Return Arrangements

Where a return is authorised, we will provide instructions about collection, return shipping and the appropriate resolution.

Customers should not send a product back without first contacting customer support.

10. Duplicate Payments and Failed Transactions

If a payment is deducted twice or a customer is charged without receiving confirmation of the purchase, they should contact sales@aparnaajadhav.com.

Please provide the registered email address, payment date, amount and transaction reference.

Do not share passwords, OTPs, card PINs or CVVs.

Confirmed duplicate collections will be corrected or refunded as appropriate.

11. Refund Request Procedure

Customers may submit refund or cancellation requests through the applicable booking system or by emailing:

sales@aparnaajadhav.com — billing, payments and refunds
support@aparnaajadhav.com — access, bookings and technical support

Requests should include the purchase or booking reference and sufficient information to identify the transaction.

We may request reasonable additional details where necessary to investigate the request.

12. Refund Method and Processing

Approved refunds will ordinarily be processed to the original payment method through the relevant payment provider.

The time required for a refund to appear in a bank account or payment instrument depends on the applicable provider and banking processes.

Where the original payment method cannot be used, an alternative lawful method may be arranged after appropriate verification.

A credit note is an accounting record and does not, by itself, confirm that the money has reached the customer’s account.

We will communicate the refund status and relevant reference details where available.

13. Disputes and Chargebacks

Customers who believe a payment or transaction is incorrect are encouraged to contact us promptly.

Customers retain their rights to raise disputes with their payment provider or an appropriate statutory authority.

Relevant payment, booking and delivery records may be used to investigate disputes, subject to applicable privacy requirements.

14. Statutory Consumer Rights

Nothing in this policy excludes remedies available under applicable Indian law.

No-refund provisions for voluntary cancellations do not remove legal remedies for defective products, non-delivery, material service deficiencies, misrepresentation or other legally protected circumstances.

15. Changes to This Policy

We may update this policy to reflect changes in our offerings or applicable law.

The latest version will be published on our website with the applicable effective date.

Changes will not retrospectively remove rights accrued under completed purchases.

16. Contact Information

The Cocoon

Website: https://www.aparnaajadhav.com

Customer Support: support@aparnaajadhav.com

Billing and Refunds: sales@aparnaajadhav.com

Address: Talmaki Wadi CHSL, Tardeo, Mumbai – 400007, Maharashtra, India

Formal grievances may be submitted using the subject line “Formal Grievance”.

Last Updated: 4 November 2026