Privacy Policy

The Cocoon | Aparnaa Jadhav

Effective Date: 4 November 2026

1. Introduction

At The Cocoon, we recognise that privacy, trust and confidentiality are especially important when customers seek support for personal relationships, separation, divorce and other significant life transitions.

This Privacy Policy explains how we collect, use, store, share and protect personal information when individuals visit our website, purchase products, register for programmes, attend coaching sessions or communicate with us.

It also explains how individuals may contact us about their personal information and exercise applicable privacy rights.

This policy should be read alongside our Terms & Conditions and Refund, Cancellation & Return Policy.

2. Who We Are

The Cocoon is a relationship resilience coaching, personal development and educational business founded by Aparnaa Jadhav.

Our services include private coaching, guided programmes, digital educational resources, online courses and related customer support.

Website: https://www.aparnaajadhav.com

Privacy Contact: support@aparnaajadhav.com

Address: Talmaki Wadi CHSL, Tardeo, Mumbai – 400007, Maharashtra, India

The legally required business-operator and privacy/grievance-contact details will be provided in accordance with applicable law.

3. Personal Information We May Collect

Depending on how individuals interact with us, we may collect the following categories of information.

A. Contact and Identity Information

Name.
Email address.
Telephone number, where provided.
Billing information.
Account registration details.
Relevant customer communication preferences.

B. Purchase and Payment Information

Products or services purchased.
Order and invoice numbers.
Purchase dates and amounts.
Payment status.
Payment-provider transaction references.
Refund and cancellation records.
Applicable tax and billing information.

Card and payment credentials are processed through authorised payment providers.

Customers should not send us their card PINs, CVVs, passwords or OTPs.

C. Booking and Programme Information

Coaching appointments and schedules.
Purchased package details.
Sessions completed and remaining.
Programme enrolment and access status.
Rescheduling and cancellation records.
Participation in online learning activities.

D. Coaching and Confidential Intake Information

Customers may voluntarily share information about relationships, separation, divorce, family circumstances, emotional experiences, personal goals, financial concerns or other private matters.

We recognise that this information may be highly personal and requires particular care.

We seek to collect information relevant to the requested coaching or support service and avoid requesting unnecessary personal details.

E. Communications

We may retain communications made through email, contact forms, support requests, booking systems, programme question-submission facilities or authorised messaging channels.

F. Technical and Website Information

Depending on website settings and applicable permissions, technical information may include:

IP address.
Browser and device information.
Pages visited.
Website interaction and navigation data.
Cookie identifiers.
Advertising and analytics events.

4. How We Collect Information

We may collect information when individuals:

Visit our website.
Complete contact or enquiry forms.
Purchase a product or service.
Create a learning-platform account.
Book a coaching appointment.
Complete a confidential coaching intake form.
Participate in a programme or support community.
Contact customer support.
Subscribe to marketing communications.
Interact with website analytics or advertising technologies, where applicable.

Some information may also be received from authorised service providers involved in processing a customer’s purchase or delivering a service.

5. How We Use Personal Information

We may use personal information for the following purposes:

Service Delivery

To register customers, deliver digital purchases, administer learning-platform access, schedule coaching sessions, provide purchased services and communicate essential service information.

Payments and Accounting

To verify payments, maintain invoices, process refunds, reconcile transactions and meet applicable accounting and tax obligations.

Customer Support

To respond to enquiries, resolve technical issues, manage bookings and investigate purchase-related complaints.

Programme Administration

To manage programme enrolment, access periods, session attendance, package credits and relevant service communications.

Confidential Coaching Support

To understand the customer’s stated goals, prepare for coaching sessions and provide relevant coaching support within the agreed service boundaries.

Business Administration and Security

To maintain records, prevent fraud, investigate unauthorised access, support operational security and meet legal requirements.

Marketing

To send promotional emails, offers, newsletters or other marketing communications where permitted by applicable law and the customer’s communication preferences.

6. Marketing Consent

Marketing consent is separate from the information needed to complete a purchase or deliver a service.

A customer does not need to agree to promotional marketing merely to purchase a digital product or book a coaching session.

Where consent is required, we will obtain it through an appropriate affirmative action.

Customers may withdraw marketing consent or unsubscribe using the applicable communication channel or by contacting us.

Withdrawal of marketing consent does not prevent necessary transactional communications, such as payment receipts, booking confirmations or service-related notices.

WhatsApp and other messaging channels will be used in accordance with applicable requirements and customer communication preferences.

7. Confidential Coaching Information

We treat confidential coaching information separately from ordinary marketing and customer-management records.

Our intended operational safeguards include:

Collecting detailed coaching information through restricted intake processes.
Limiting access to individuals authorised to provide or administer the relevant service.
Avoiding unnecessary transfer of private intake responses into general CRM profiles.
Restricting access to session notes and recordings.
Avoiding use of confidential coaching details for advertising audience creation.
Obtaining appropriate permission before publishing identifiable client stories or testimonials.

Confidentiality cannot be absolute where disclosure is required or permitted by applicable law.

8. Coaching Sessions and Recordings

Online coaching sessions may use third-party meeting platforms.

Recording arrangements, where applicable, will be communicated before recording begins and handled under appropriate disclosure and consent procedures.

Recordings may be used for agreed coaching-related purposes, such as private review or the services expressly included in the relevant offering.

Access to recordings is intended to be restricted to authorised persons.

We do not use identifiable private coaching recordings as public marketing material without appropriate separate permission.

9. Group Programmes and Communities

Certain programmes may include moderated group discussions or community messaging.

Information voluntarily shared within these groups may be visible to other participants.

Participants are expected to respect confidentiality and must not share other participants’ private information outside the group without permission.

However, The Cocoon cannot guarantee the actions or confidentiality of every participant.

Customers should avoid sharing information in group spaces that they are not comfortable disclosing to other members.

10. Technology and Service Providers

We may use third-party service providers to operate our website and deliver services.

These may include:

Zoho applications: Customer management, accounting, bookings, forms, support and business administration.
Probey-managed learning-platform services: Customer login, course access, purchased content and learning-platform administration.
Zoho Payments and Razorpay: Payment processing and transaction verification.
Online meeting providers: Coaching sessions, webinars and related communications.
Email and messaging providers: Customer confirmations, support and permitted marketing communications.
Website hosting and analytics providers: Website operation, performance analysis and technical support.

The precise providers and their roles may change as our systems are implemented or updated.

Service providers receive information relevant to their authorised functions, subject to applicable arrangements and legal requirements.

We do not authorise service providers to use confidential coaching information for unrelated marketing purposes.

11. Payment Security

Payments are processed through the authorised payment providers displayed at checkout.

We may receive payment confirmations, transaction references, customer information and settlement-related records necessary for accounting and support.

We do not require customers to disclose their card PINs, CVVs or banking passwords to The Cocoon.

Payment-provider data handling is also governed by the applicable provider’s privacy and security terms.

12. Data Sharing and Disclosure

We may share personal information when reasonably necessary to:

Deliver purchased services.
Process payments and refunds.
Maintain accounting and tax records.
Provide customer support.
Operate authorised technology systems.
Prevent fraud or investigate security incidents.
Comply with lawful requests or legal obligations.
Protect legitimate rights or address safety-related concerns where disclosure is legally permitted.

We do not sell customer personal information to advertisers.

We will not publish identifiable client stories, intimate personal disclosures or private coaching records for promotional purposes without appropriate permission.

13. Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functions, preferences, analytics and advertising measurement.

Some cookies are necessary for functions such as login, checkout and account security.

Other technologies may measure website performance, visitor behaviour or the effectiveness of advertising campaigns.

Where applicable law requires consent for non-essential tracking, appropriate consent controls will be provided.

Customers may also manage certain cookies through their browser settings.

Disabling some cookies may affect website functionality.

The specific cookie and tracking providers should be identified through the website’s current technical configuration.

14. Information Security

We seek to apply reasonable technical and organisational safeguards appropriate to the information being handled.

These may include controlled user permissions, authentication safeguards, access restrictions, secure service-provider connections and monitoring of relevant system activity.

Access to confidential coaching information is intended to be narrower than access to ordinary contact or transaction records.

No internet-based system can be guaranteed completely secure.

Where a personal-data security incident occurs, we will investigate and take appropriate steps, including notifications required by applicable law.

15. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, ongoing customer access, legal compliance, accounting obligations, dispute resolution and legitimate recordkeeping.

Different categories of information may have different retention requirements.

For example, statutory financial records may need to be retained for periods prescribed by law, while confidential coaching records should not be retained longer than necessary for their authorised purposes.

Where applicable retention obligations have ended and no lawful basis for continued retention remains, information will be deleted, anonymised or otherwise handled appropriately.

Detailed retention and deletion procedures will be aligned with the actual systems and applicable legal requirements.

16. International Technology Providers

Some service providers may operate infrastructure or process information outside India.

Where personal information is transferred or processed internationally, we will address applicable Indian legal requirements and use appropriate contractual and organisational safeguards.

The specific storage locations and transfer arrangements depend on the services implemented and must be verified against provider configurations.

17. Customer Privacy Rights

Subject to applicable law, individuals may request information about personal data processed by The Cocoon, seek correction of inaccurate records, request erasure where legally available, withdraw consent where processing depends on consent, or raise privacy grievances.

Certain information may need to be retained because of statutory accounting obligations, legal claims or other lawful requirements.

Requests can be submitted to:

support@aparnaajadhav.com

We may request appropriate identity verification before fulfilling requests involving confidential or personal information.

Requests will be handled according to applicable legal requirements and statutory timelines.

18. Children’s Information

Our general coaching and relationship resilience services are intended for adults unless a particular offering expressly states otherwise.

We do not intentionally collect children’s personal information through adult coaching products for unrelated purposes.

Where children are discussed as part of an adult customer’s coaching context, we seek to minimise identifying information and handle such disclosures carefully.

Any future products specifically intended for minors will require separate age-appropriate privacy, parental-consent and safeguarding arrangements where applicable.

19. Third-Party Websites

Our website may link to third-party websites or services.

We are not responsible for the privacy practices of independent third parties.

Visitors should review their applicable privacy policies before submitting personal information.

20. Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data-handling practices.

The current version will be published on our website with the updated effective date.

Where required, material changes or new processing purposes will be communicated and appropriate consent obtained.

21. Privacy Enquiries and Grievances

For privacy questions, correction requests, consent withdrawal and grievances:

The Cocoon

Email: support@aparnaajadhav.com

Website: https://www.aparnaajadhav.com

Address: Talmaki Wadi CHSL, Tardeo, Mumbai – 400007, Maharashtra, India

Designated Privacy/Grievance Contact:

Aparnaa Jadhav – Proprietor

contact@aparnaajadhav.com

We will review and respond to privacy complaints in accordance with applicable legal requirements.

Last Updated: 4 November 2026