Return and Exchange Policy
Introduction
Welcome to AparnaAjadhav.com. This policy outlines our approach to returns and exchanges, aligning with our commitment to quality and customer satisfaction.
Policy Statement
In alignment with our business model and Indian e-commerce regulations, AparnaAjadhav.com does not offer returns or exchanges for any products (physical books, digital books, and courses) once purchased.
Exceptions
Damaged or Incorrect Physical Books
- Reporting: If a physical book is received in a damaged condition or if the wrong item is delivered, customers must report this within 48 hours of receipt.
- Process: Customers should email us at [sales@aparnaajadhav.com] with their order number and photographic evidence of the issue.
- Resolution: We will assess the claim and, if valid, offer a replacement. If a replacement is not feasible, we may offer store credit or a refund at our discretion
Digital Books and Courses
- Access: Purchased digital content is accessible immediately after purchase.
- Non-returnable: Due to the nature of digital content, we do not offer returns or exchanges.
- Technical Issues: For assistance with accessing digital content, please contact our support team at [sales@aparnaajadhav.com].
Compliance with Indian Law
Our policy is designed in compliance with the Consumer Protection Act, 2019, and other applicable Indian laws. We reserve the right to refuse returns that do not meet these legal requirements.
Policy Updates
- Changes: AparnaAjadhav.com may modify this policy at any time.
- Notification: Changes will be communicated on our website and, where appropriate,
through direct communication with customers.
Customer Acknowledgment
By purchasing on AparnaAjadhav.com, customers acknowledge and agree to this Return and Exchange Policy.
Contact Information
For any queries or support, please contact us at [sales@aparnaajadhav.com].
Effective Date
This policy is effective as of [25/01/2021]